Responsible Gaming
Gaming Should Be Entertainment
At cyber912au.org, we believe that online gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Pokies and casino games are games of chance where the odds always favour the house in the long term.
Please gamble only with money you can afford to lose, and never view gambling as an investment or income source.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your state or territory) to use our services and access PayID Pokies. We are committed to preventing underage gambling and strictly enforce age verification checks.
If you are under the legal age, please do not attempt to gamble. If you know of a minor gambling, please contact the relevant authorities.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please review the following checklist and seek help if you recognise any of these signs in yourself or someone you know:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the amount spent
- Neglecting family, work, or other responsibilities due to gambling
- Gambling with money needed for essential expenses (rent, bills, food)
- Borrowing money or accumulating debt to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Needing to gamble with increasing amounts to achieve the same excitement
- Failed attempts to control or stop gambling
- Relationship conflicts caused by gambling habits
- Experiencing depression, anxiety, or suicidal thoughts related to gambling
If you recognise any of these signs, please reach out for support immediately.
Self-Help Tools & Controls
We provide a range of player protection tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a given period
- Reality Checks: Receive pop-up reminders of how long you have been gambling and how much you have spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all gaming services
- Time-Out: Take a break from gambling for a set period (24 hours to 6 months)
- Account Closure: Permanently close your account if you wish to stop gambling entirely
To access these tools or for more information, please contact our customer support team.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, please reach out to one of these trusted organisations:
Australia
- Gambling Help Online – Free, confidential counselling and support
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (toll-free)
United Kingdom
- GamCare – Support for problem gambling
Website: www.gamcare.org.uk - GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-GAMBLER (1-800-426-2537)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
Hotline: 0800 1 372 374 (toll-free)
All support services listed are free, confidential, and available 24/7 unless otherwise stated.
If You Need Help
If you are experiencing difficulties with gambling, or if someone close to you is struggling, please seek help immediately. There is no shame in reaching out – problem gambling is a recognised condition, and support is available.
Contact one of the organisations listed above, speak to a trusted friend or family member, or visit your GP for referral to a specialist service.
Your wellbeing is our priority. Help is available.